Robert Brown


3441 NW 44th St. #203 • Oakland Park, FL 33309 • 704-564-6469 • warriorrocker@gmail.com

Objective

I am seeking a fast paced environment where emerging computer and web technologies are constantly created. My goal in technology is to deliver rich application feature sets while maintaining usability and efficiency. I enjoy designing and implementing computer systems and networks, custom fabrication, soldering and circuit bending.

Experience

2012 - Present / Front-End Web Developer at Zimmerman Advertising
Develop high-quality responsive websites and applications using self derived guidelines and custom frameworks that enable a near 100% compatibility with desktop and mobile platforms without the need for separate mobile pages or URL's. All sites were provided as either a collection of images, wireframes, and/or a Photoshop Document (PSD) file. When assets are provided as PSDs I am capable of slicing and saving necessary images in web format, saving time and resulting in a more efficient development cycle. Responsibilities included all major front-end wok through the department, develop base framework for smaller projects to be handled by junior members of the development team, and to create time accurate work breakdowns and project plans. View Examples Here

2010 - 2012 / Lead Developer at A Small Orange
Developed and maintained new projects and existing critical systems including an internal platform called The Grove for management of over 300,000 domains and users with a high degree of scalability. The Grove is a multi-brand approach to the concept of Reseller Central with an emphasis on staff being able to effectively and efficiently locate and manage accounts across all servers on all brands. The front end for staff is built using jQueryUI and driven by the Smarty template engine allowing for multiple templates and caching of commonly accessed pages. The back end is designed with PHP5 with a mixture of Shell Scripts where we need access to command line information. Utilizing a version control system such as GIT allows staff to work on sections of code independently of other developers and lets managers view code commit histories for each staff member. Other responsibilities include custom modifications to the various software products the company relies including Kayako Fusion and SupportSuite, WHMCS hooks and modules, development of custom Javascript/jQuery solutions to drive web 2.0 elements on our forward facing pages such as sliders, tabs, accordion menus, lyteboxes, and anything Ajax related. View Example Here

2007 - 2012 / Lead Developer and Level 3 Support at HostNine
Developed the Reseller Central platform including Client and Staff portals, and managed advanced support and development operations. Reseller Central is a multi-location based account management portal that allows clients to create hosting accounts on servers the company has around the world in locations such as California, Texas, Virginia, Berkshire UK, Singapore Asia, Amsterdam NL, and on other platforms such as Windows and Cloud based servers. The platform has many background scheduled functions such as utilities that can migrate accounts to servers with less load to ensure an even spread of accounts on servers. Reseller Central has eliminated the issue of any particular server becoming overloaded as new accounts are created. There is a full JSON API which allows other developers to integrate Reseller Central functions into their own application, provided are full code examples and samples of output data. Reseller Central integrates with billing platforms such as WHMCS to allow our clients the ability to setup their own hosting company, plans, packages, pricing etc. Other duties within the company include Level 3 Support that deals with our most complicated issues with accounts and servers and often requires a custom script or other development solution be designed to fix the problem and ensure other servers won't encounter the same issue. Support staff deal with clients directly via Tickets (email) or on the phone and must maintain a high degree of professionalism while providing helpful solutions and informative answers to a wide range of technical inquiries. View example Here

2007 - 2010 / Enhanced Web Technologies Developer at N2Revolution
Designed the N2Revolution RoadClub system and dealer management database including the national deployment of physical membership cards. The RoadClub system allowed dealerships and auto repair shops to include road side services to their clients as either a perk or at an up-sold price. The end client would receive a physical card with account ID and phone number which would match up to information kept in the N2Revolution admin panel. Background tasks of the N2Revolution system would synchronize clients who have been registered with the insurance agency used to provide road side tow services. Extensive use of internal and external API's ensured data was always up to date and so dealers could easily customize the visual look of signup and promotional pages. The system included designing a custom unique ID generation routine including a checksum for ensuring only a valid ID can be registered. View Example Here

2006 / Customer Service Representative at Hostgator.com
Maintained a high level of online chat and phone support for new and existing clients including assistance with products such as cPanel, Apache, and other internal systems. Entry level support which included handling multiple online chat conversations and phone support for both sales inquiries and support related questions. Responsible for ensuring requests that were beyond the first tier of support are forwarded to the proper departments for escalation with additional information provided by the client as notes for admins working on the issue. Mitigating large scale issues with servers by coherently explaining the situation and providing relief to clients allowed admins in higher levels of support to deal effectively with the problem at hand.

Skills & Expertise

Linux/Unix, Windows, OSX, including each respective CLI, Apache, cPanel, MySQL, BIND, PHP, JavaScript, jQuery, HTML, XML, CSS, C++, C#, Hosting, Clustered Services, Windows Server, Active Directory, Network Administration, Software Development, Hardware Development, Microcontrollers, Embedded Systems.

Education

2006 - 2008 / Florida State University
Studied Information Technology with an emphasis in emerging web technologies and systems. Self-educated in web standards including PHP, MySQL, and JavaScript / Ajax, hardware and network engineering.

Honors & Certifications

2006 - Awarded 1st place in State and 6th place Nationally in FBLA web design competition
2004 - A+ Certified